Privacy Policy

1. What We Collect

When you make a booking, we collect the information you provide directly — your title, full name, phone number, email address, and any notes or special requests you add.

At check-in, our front-desk staff may ask to see a valid government-issued ID for verification, as required by Nigerian hotel-registration practice. We do not collect or store a copy of this ID through this Website — it's checked in person at the branch.

If you contact us by phone, WhatsApp, or email instead of booking online, we collect whatever information you choose to share in that conversation.

2. How We Use It

Your details are used to manage your reservation, process payment, send booking confirmations and receipts, and respond to any request you make of a branch directly. We don't use it for anything beyond that — in particular, we don't send marketing emails or texts unless you separately ask a branch to add you to one.

3. Payment Information

Card and payment details are handled entirely by our payment processor. Msquare Hotels does not receive or store your full card details.

4. Cookies and Similar Technology

This Website uses a small number of cookies and similar technologies. We keep this to the minimum needed to run the site and don't use advertising or cross-site tracking cookies.

See our Cookie Policy for the full list of what's used and why.

5. Sharing

We don't sell or rent guest information. Details are shared only with:

• The branch you're staying at, so they can prepare for your arrival.

• Our payment processor, to collect payment for your booking.

• Our hosting and email-delivery providers, solely to operate the Website and send booking-related email.

• Anyone we're legally required to share it with, such as in response to a valid court order.

We don't share guest information with other branches' operators beyond what's needed to run the group, and we never share it with third parties for their own marketing purposes. We don't use any analytics or tracking service on this Website.

6. How Long We Keep It

We keep booking and guest records for as long as needed to manage your stay, handle any dispute or refund, and meet our tax and accounting obligations under Nigerian law, after which it's deleted or anonymized.

7. Keeping Your Information Safe

We use industry-standard measures — including encrypted connections (HTTPS), access controls limiting staff to the branches they're assigned to, and a payment processor that is itself PCI-DSS compliant — to protect your information. No online system is 100% secure, but we don't hold your card details ourselves, which limits what could be exposed if something went wrong.

8. Your Rights

In accordance with the Nigeria Data Protection Act, 2023, you have the right to request access to, correction of, deletion of, or a copy of your personal information, and to object to or ask us to restrict certain uses of it. To exercise any of these, contact us using the details below — we'll respond within the timeframe the Act requires.

If you're not satisfied with our response, you may also lodge a complaint with the Nigeria Data Protection Commission (NDPC).

9. Children

This Website and our hotel services are intended for adults. Bookings and check-ins require guests to be 18 or older, per our Terms & Conditions.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or the law. The date below shows when it was last revised.